FAQ

1. How can I contact you?

You can contact us by sending an email to airbrillcustomerservice@gmail.com. Our customer service team will be happy to assist you with any questions or concerns you may have.

2. Where are your products shipped from?

Our products are shipped from our warehouse located in the US and Europe. We ensure that all orders are processed and shipped in a timely manner to reach you as quickly as possible.

3. Can I get a refund on my product?

Yes, we offer a 30-day refund policy. If you are not satisfied with your purchase, you can request a return within 30 days of receiving your item. Please contact us at airbrillcustomerservice@gmail.com to initiate the return process.

4. How do I initiate a return?

To initiate a return, please contact our customer service team at airbrillcustomerservice@gmail.com. They will guide you through the return process and provide you with the necessary instructions and return address.

5. What items are not eligible for return?

Certain items are not eligible for return, including perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. If you have any questions about the eligibility of your item, please contact us for clarification.

6. Can I exchange my item for a different one?

Yes, if you would like to exchange your item for a different one, the fastest way is to initiate a return for the original item and make a separate purchase for the new item. This ensures a smooth and efficient process for both you and our team.

7. What is the European Union 14-day cooling off period?

If your merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. The item must be in the same condition as you received it, unworn or unused, with tags, and in its original packaging. Please note that you will need to provide the receipt or proof of purchase for the return.

8. How long does it take to receive a refund?

Once we have received and inspected your return, we will notify you of the refund approval status. If approved, the refund will be automatically processed to your original payment method within 10 business days. Please keep in mind that it may take additional time for your bank or credit card company to process and post the refund.

9. What if I haven't received my refund after 15 business days?

If more than 15 business days have passed since we approved your return and you have not received your refund, please contact us at airbrillcustomerservice@gmail.com. We will investigate the issue and ensure that the refund is processed as soon as possible.

10. Can I track the status of my order?

Yes, you can track the status of your order by using the tracking number provided in the shipping confirmation email. Simply enter the tracking number on our website's tracking page to get real-time updates on the whereabouts of your package.